Submitted by Anonymous on Sun, 13/03/2011 - 18:43 My guess is, most people just agree to the change and think that wow, Jetstar has a full refund policy. In a low margin business you only need maybe <5% of passengers to check-in late or otherwise not fly on that ticket to double the profits this way. Submitted by Anonymous on Fri, 11/03/2011 - 15:26 The airline is obligated to give you a refund. Getting a refund on Virgin Australia flight bookings. It’s an airline under great pressure, like the rest, and it’s done the right thing.Jetstar comes to the party on cancelled flight refundsJetstar cancelled most international flights that were scheduled up until to October 25 on Tuesday.

I canceled the ticket and I wait for a refund until 21 March 2011. Flight suspensions and unprecedented travel restrictions have left holiday plans in tatters. 10 mins later on the web chat, they offered me a credit voucher. Although JetStar offers cheap fair, your service quality are very disappointing!I have also a problem with Jetstar, I has a ticket from Perth do Singapur. A Fare Difference, if any, applies. Submitted by Anonymous on Tue, 26/04/2011 - 20:54

Beginning of SEPT 2014 we found out that my father is law has been diagnosed with cancer and will have to go through a long 2 month radiotherapy back in our country in coming weeks.January 2017, no change in Jetstar customer care (sic). Jetstar has admitted that it made representations on its website that some fares were not refundable, and that consumers could only get a refund if they purchased a more expensive fare. Submitted by Anonymous on Fri, 11/03/2011 - 03:52 after three weeks of phone calls to JS to wrench my booked tickets out of them, at various stages I feared that I had lost my seven hundred dollars, Keith no sign of my booking on their web site, the only evidence of my booking was my bank transfer. *Valid for new Jetstar Airways (JQ) domestic flight bookings within Australia from 21 May to 30 September 2020 (extended from 31 August). There is no criteria. To reduce spam, you must connect / login with facebook.After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. The rep insisted that I fax in a detailed explanation why I wanted a refund (I thought I was being offered a free refund? Coronavirus: Can you get flight refunds from Qantas, Virgin, Jetstar? Changes must be made before flight opens for check-in at the airport. QANTAS was compelled by the Australian Competition and Consumer Commission to do … Just send me an email confirmation that Jetstar is processing my refund, and inform me the refund amount and that there is no defined criteria for this refund. Guess what? Great.

Now I wait 5 weeks ! However, you won’t be immediately offered a refund – here are the steps to get there. Jetstar 1 Me 0And in true professional customer service fashion, the rep signed off with "Have a good day! What is not okay is rescheduling the flight, presumably being unable to contact the affected parties (there is really no excuse in this day and age. I told the rep, ok, I'll fax the letter, take the risk of the uncertainty involved in the case-by-case refund policy. And, you probably guessed it, the rep put me on hold for 15 min, and then told me oh, all our supervisors are currently busy, do you want to be on hold longer? Or was I being offered the opportunity to make a refund request?) For domestic flights, as well as international ones departing or arriving the U.S., you’re covered by the rules of the Department of Transportation.As it says on the DOT’s website, if your flight is canceled — no matter the reason — you are entitled to a full refund back to your original form of payment for the unused portion of your itinerary. Hi, We also booked last August for a trip this May with Jetstar. So, I gave-in and took the superb free offer that Jetstar has so nicely arranged for me to be on the earlier flight.

Fucking airlines !!!!! Submitted by Fariha Karim on Tue, 09/09/2014 - 16:30

We ended up spending a of lot money in Cold Coast just to buy those things from head to toes, not mention over $30 just speaking to your baggage service team. Something the rep said during the call, “this call is recorded for quality purposes and tracking”, made me realize that I need to record all my calls with customer service reps in the future. I have finally received the e-mail confirming that our flights have been cancelled, but this only mentions a credit voucher, not a full refund. Since Jetstar already covered themselves by not having anything written that could be used against them, this may be an option for any refund wannabes.What they dont tell you about refunds is that the person you talk to doesn't decide if you get a refund or not.What actually happens is they send a refund REQUEST to another department, and that department will decide if they give you a refund or not (and it takes 15 days to make this decision).I recently learned from someone in the financial industry who had studied Jetstar financial reports & supporting docs that 50% of Jetstar profit comes from people who buy a ticket and don't fly.


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